BEST CRM Software for Small Business
CRM (Customer Relationship Management) stores customer contact information like names, addresses, phone numbers, etc. It helps you keep track of customer activity, like website visits, phone calls, email, and more.
Following is a handpicked list of Top Small Business CRM, with their popular features and website links. The list contains both open source(free) and commercial(paid) software.
1) HubSpot CRM
HubSpot CRM allows the sales team to start their work without making changes in their existing workflow. It enables you to get full visibility into your sales pipeline in real time.
Features:
- You can monitor the delivery of email messages.
- HubSpot enables you to arrange client meetings effortlessly.
- You can send bulk emails.
- This tool has a dashboard to view all reports.
- You can manage contact with ease.
- It provides more than 300 integration.
Link: https://www.hubspot.com/products/crm
2) Salesmate CRM
Salesmate CRM is a web-based solution that helps you to capture leads and manage their pipelines. You can use this software to track and monitor lead conversations. This tool allows you to schedule activities using the calendar.
Features:
- Salesmate notifies you when your clients engage with your emails.
- It provides readymade email templates.
- You can easily collaborate with your team.
- It can be customizable to match your sales process.
- Salesmate can be used on a laptop, iOS, or Android devices.
- The integration of more than 700 apps is possible.
- Contains 100+ built-in reports.
Link: https://www.salesmate.io/
3) Salesforce
Salesforce is a Software as a service (SaaS) CRM. This tool helps you to manage customer relationships and create a custom solution as per your business requirements.
Features:
- Offers more leads, close more deals with faster speed.
- It helps you to increase customer loyalty, retention, and satisfaction.
- It helps you to identify new opportunities to help address any problems.
- It helps you to build more meaningful and lasting relationships.
- Monitor and manage your business.
Link: https://www.salesforce.com/in/crm/
4) Less Annoying CRM
Less Annoying is a business CRM tool that enables you to manage your leads, contacts, calendar, etc. It allows you to import your spreadsheet contacts into CRM.
Features:
- It provides 256-bit encryption security of your data.
- Less Annoying CRM can be accessed from any tablet, computer, or smartphone.
- This app offers a simple lead report.
- It automatically syncs your data to all devices.
Link: https://www.lessannoyingcrm.com/
5) Agile CRM
Agile CRM tool helps you to automates your sales, marketing, and service in one platform. This tool has a contact management facility that helps you to close deals faster. It enables you to share your calendar online.
Features:
- It provides voicemail automation.
- You can view contact data from the client conversation, call, notes, etc.
- You can synch Agile CRM data with Google calendar to get notification about upcoming meetings.
- You can attach documents to deals.
- Call multiple contacts with a single mouse click.
- This software helps you to know the information about the buyer’s journeys.
- You can maintain insights with reports and advanced analytics.
Link: https://www.agilecrm.com/
6) Freshsales
Freshsales is a cloud-based CRM solution that helps you to manage interactions with customers. It provides AI-based lead scoring. It enables you to find better sales deals.
Features:
- Freshsales offers real-time alerts for single link clicks.
- It helps you to collaborate with your team.
- It allows you to use a built-in email and phone.
- Helps you to manger the sales pipeline.
- You can access the client’s social profiles.
- It allows you to group the sales team by territories.
Link: https://www.freshworks.com/freshsales-crm/
7) Microsoft Dynamics 365
Microsoft Dynamics CRM 365 platform is a customer relationship management software package. It helps you to focus on enhancing customer relationships for any organization.
Features:
- It is one of the leading industry-standard CRM software available in the market.
- Unlimited application troubleshooting.
- Offers support for Data Migration
- Proactive response to alerts.
- It allows you to port and network device monitoring.
- Support for back-up and recovery.
8) Zendesk Sell
Zendesk is a Sales CRM to enhance productivity, processes, and pipeline visibility for sales teams. This tool lets you keep track of every interaction with every customer and turn that data into a report.
Features:
- Sales tools built for salespeople.
- It allows you to make calls, send emails, schedule meetings, view deal history all from one place.
- It helps you to focus on keeping your team focused on the highest value leads.
- It helps you to conduct your marketing campaigns.
Link: https://www.zendesk.com/sell/
9) Keap
Keap is a CRM solution that helps you to grow your business and improve customer service. It automatically captures new leads, assigns tasks, and send emails to clients.
Features:
- You can access client information from any device.
- It provides a dashboard to track the sales process.
- Clients can make payments in one click.
- It allows you to connect the Keap app with Outlook or Gmail.
- It provides smart forms using which you can collect client data.
- You can personalize your messages to send when new leads come in.
- Scheduling and managing appointments are easy.
Link: https://keap.com/
10) Pipedrive
Pipedrive is a CRM tool that provides a simple way to get more deals. It has a dashboard that can be customized to measure the performance against set goals.
Features:
- You can get deals from your web forms and chatbot.
- Leads data can be easily imported from a spreadsheet.
- Seamlessly integrate with more than 150 apps.
- A dashboard can be customized according to products, activities, and more.
- It helps you to forecast your performance.
- Pipedrive can be used on iPhone and Android devices.
- You can track calls, emails, and contact history with ease.
- This app enables you to manage sales conversations from any inbox.
